If you are registered for a course but have tested positive for COVID-19, and can provide proof of your positive COVID test, you will receive a transfer or refund without a fee, if there is not enough time for you to quarantine before the course. Please email if you have tested positive for COVID.
You may transfer to another course at any time. If you have registered for a seminar-workshop, a $100 fee will be charged for this transfer. If you have registered for the Advanced 5-Day Course, a $250 fee will be charged for this transfer. Customers receive only 1 transfer privilege. You must use your transfer privilege within 6 months.
Customers who notify us up to 14 days prior to the scheduled course date will receive a refund of HALF of the registration fee.
Any cancellation AFTER the 14-day period is non-refundable.
In the rare event that Masterson Equine Services needs to cancel a workshop, we will notify you at least 30 days prior to the first day of the scheduled workshop and immediately refund any tuition paid. Please do not purchase airline tickets or make non-refundable deposits on lodging that cannot be canceled 30 days ahead of time. We will not be responsible for non-refundable airline tickets or lodging reservations.
Inclement Weather Policy for Masterson Method Courses:
If you have registered for a Masterson Method course and traveling becomes hazardous the day of the workshop, please use your own judgment when deciding to attend. Those who cannot attend a workshop because of inclement weather should contact the Masterson Equine Service office at (641) 472-1312 the following Monday and refund decisions will be made on an individual basis.