Shipping costs have become excessive for our international customers so in order to avoid excess customs (VAT) tax, we recommend shopping on Amazon or your local book depositories.
Masterson Method Products shipped to customers within the United Kingdom:
Masterson Equine Services is committed to providing high quality products and customer service to our customers. If you have problems with your product, please email [email protected] and we will rectify the problem in accordance with our guidelines below
Have You Received Product(s) Damaged in Shipment?
If your product was damaged in shipment, you have the choice of receiving a replacement or we will issue you a credit. Please notify us email within seven days of receipt of the product and outline the problem to us.
Have We Sent You the Wrong Product?
If it is our fault, then simply call us and we will provide you with the correct product free of charge.
Have You Received a Faulty Product?
If your product(s) is faulty, you have the choice of receiving a replacement or we will issue you a credit. Please email us within seven days of receipt of the product and outline the problem to us.
Shipping costs are based on weight and shipped using the US Postal Service. The following rates are as follows:
Each Book = £7
Each additional Book = £7 more for each book
Each DVD = £2
Each additional DVD = £2
Beyond Horse Massage Combo = £8
Deluxe Combos = £10
Complete Library = £10
BioMechanics Combo = £10
Wall chart = £5
DVD Library = £5
Shipping to Other Countries
Shipping costs have become excessive for our international customers so in order to avoid excess customs (VAT) tax, we recommend shopping on Amazon or your local book depositories.
- In Australia: Discount Books on Horses.com.AU